- Pricing
- FAQ
- Guarantee
- Products Warranty Service
- Outsourcing Service
|
Service |
WEI DAO |
|
Features |
One Price for All.
Fixed price and Visible.
Managed all kinds of IT environment. |
|
Scope of Service |
Desktop, Laptop, Peripheral equipments of computers, Network(2nd layers), PC Servers |
|
Service Language |
Mandarin, English |
￥900
/Month
-
Health Checking
-
Free IT consultant
-
Unlimited online service
-
Unlimited remote service
-
6 days per year for incidents
-
400 toll-free service hotline
-
-
Class
Ａ
￥1500-1800
/Month
-
Health Checking
-
Free IT consultant
-
Unlimited online service
-
Unlimited remote service
-
Unlimited onsite service
-
Twice reporting service per year
-
400 toll-free service hotline
-
-
Class
B
￥2000-3500
/Month
-
Health Checking
-
Free IT consultant
-
Unlimited online service
-
Unlimited remote service
-
Unlimited onsite service
-
Quaterly reporting service
-
400 toll-free service hotline
-
Service manager
-
Class
Ｃ
￥3500-4500
/Month
-
Health Checking
-
Free IT consultant
-
Unlimited online service
-
Unlimited remote service
-
Unlimited onsite service
-
Quaterly reporting service
-
400 toll-free service hotline
-
Service manager
-
Class
Ｄ
￥4500-6000
/Month
-
Health Checking
-
Free IT consultant
-
2 days onsite per week
-
Unlimited online service
-
Unlimited remote service
-
Unlimited onsite service
-
Quaterly reporting service
-
400 toll-free service hotline
-
Service manager
Class
Ｅ
|
Scope of Work |
Trouble shooting the problems of computers and peripheral equipments
|
|
Networking failure
|
|
Operating system and office applications support
|
|
PC Server technical support
|
|
Application for production is NOT included.
|
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Regular service report - monthly/quaterly/annually
|
|
Regular service review
|
|
Customer satisfaction management
|
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Service improvment plan
|
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1、Really can do it first month free? |
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Without any additional conditions, all options there customer first month free service charge. |
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2、The customer can unilaterally terminate the contract at any time？ |
|
Whether the customer is in the process of service for the sake of what, if you don't want to continue to use our service, you can terminate the contract unilaterally, the safeguard clause in the contract can be signed in business |
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3、Why choose us？ |
|
Brotight provide enterprises with a one-stop price turnkey service products (include PC and peripherals, servers, network).To solve the unknown costs increase in you in daily use.And are committed to quality service to you. One hundred percent of the visualization, quantifiable.All commitment to sign in the commercial contract and ask you to supervise the implementation. |
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4、the engineer can be replaced if we are not satisfy with？ |
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All assigned engineer can be replaced if you not satisfied with. |
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5、What is your service process？ |
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After signed the contract, our engineers will be the first to enter, do a comprehensive check of your IT situation.After the examination will be for you to submit inspection report and archive information collection.According to your different size and service delivery manager to establish service guarantee scheme execution services |
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6、If I'm not satisfied with your service？ |
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If you have any advice for us, you can through the following two ways to feedback results we will give you feedback within 24 hours:1, direct mail feedback to give your service delivery manager interface2, directly contact the company's service quality management 010-57720700 or email to complaint email cs@brotight.com |
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7、We are a small and medium-sized companies, Brotight have any more value to me？ |
|
Our position is not only a service provider, you more hope to be a partner of your company.As the degree of dependence on IT.On the physical environment of IT security has become a basic services.There according to the characteristics of your business and the business model to provide you with more suitable for your value-added services.Such as information security;Asset management etc. |
7 Guarantee：
|
|
One-stop service |
No longer have to travel for you to solve the desktop;Network;Server all the problems of IT class professional person + efficient tool + reasonable process |
|
First month free |
Free of charge for first month (annual payment settled) |
|
Unconditional to terminate the contract at any time |
In the process of the customers in the use of the service can be unconditional to terminate the contract at any time. |
|
Platform management |
Independent research and development management platform, traceable to monitor all the failure progress of submitted by the customer and solve, 100% visualization, quantifiable service management.Every failure event has all the professional service personnel tracking feedback, offer engineers second-line help will also focus on customer experience and satisfaction, customer confirm complete closed until the event |
|
Professionals |
All employees for university college degree or above, more than 90% for undergraduate degree, and earning the corresponding professional certification.Bertrand regular assessment of staff skills and service consciousness, communication professional skills training, etc.Service management job personnel has more than ten years related industry working background, have the relevant professional certification, such as ITIL theory and practice combination provides the high-quality service for the customer to experience. |
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Personal customization service process |
Internal ITSM experts will according to your company's industry personnel distribution;Equipment important level and degree of dependence on the IT service plan for you. |
|
Efficient tool free of charge |
Brotight homegrown CASE management platform, the remote intervention platform, safety monitoring software, asset management software platform opening free service for our customers.No longer any additional charge |
Service description
IT maintenance service is to maintain hosts, servers, storage, network equipment and system and security of database system for maintenance services, to provide spare parts for key equipment components, solve the major difficulty of user system fault, ensure the user equipment and high availability of the system.
Scenarios
Informatization construction for many years, and have a lot of is out of warranty service host, servers, storage, network equipment, or lack of maintenance to the operating system and database system of power enterprises and institutions, government agencies, financial institutions, education system, the security forces, medical, etc.
Scope of Service
• Provides one-stop service for network, storage, servers and relevant system operations.
• Maintenance service for customer currently IT hardward enviornment.
• Upgrade hardware and associates.
• Daily and regular routine check and service report.
• Provides necessary technical training to the users.
• Provides hot-line technical request service.
• On-line Remote Management
• Instant Remote Healthy Check
Customer Value
● Ensure high avaliability
● Saving operation cost
● Perform higher SLA
● Forcusing on business
● More professional team players
服务描述：
随着企业的快速发展，IT系统作为生产工具的作用与意义也越发明显。而伴随着IT系统的逐步扩容，专业的IT服务已经成为掣肘企业发展的重要问题，为此，企业不仅需要专业的IT人才，更需要与时俱进的技术力来支撑企业的IT系统。作为中国领袖级IT综合服务提供商，亚太蓝星通过十余年的服务积累与经验总结推出了亚太蓝星-至真.服务，外包IT驻场服务。该服务可为客户提供常驻现场的运维服务，协助客户完成系统运行保障工作，并在服务期限内的约定工作时段对于客户IT系统，进行实时监控，防患于未然，并及时解决突发故障。
服务内容：
|
服务内容 |
人员类型 |
技能说明 |
备注 |
|
外包驻场服务 |
● 系统管理工程师 |
Windows类操作系统运维 |
N/A |
|
● Linux运维工程师 |
Unix/Linux类操作系统运维 |
|
● Oracle数据库管理员 |
Oracle数据库运维 |
|
● 网络技术专家 |
对Cisco/华为/华三网络进行运维 |
|
● 桌面支持工程师 |
对企业办公终端维护 |
|
● 虚拟化运维工程师 |
Vmware/Citrix/KVM等虚拟化平台运维 |
|
● 安全技术工程师 |
结合CISSP/ISO 27001部署安全技术 |
|
服务时间 |
5*8小时
5*12小时
或根据客户需要 |
N/A |
N/A |
|
收费方式 |
按照人员级别的不同：
● 初级
● 中级
● 高级
● 专家 |
N/A |
年度计费 |
客户价值：
● 根本上解决企业IT人员流失所造成的信息泄露、安全风险；
● 从整体上解决企业的管理成本，减小人员变更带来的潜在成本；
● 博泰的服务价格长期稳定，受市场波动较小；
● 为了避免出现人员"单点故障"，博泰定期有专职备份工程师轮岗，服务价格因此不会发生变化。
