7 Guarantee：
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One-stop service |
No longer have to travel for you to solve the desktop;Network;Server all the problems of IT class professional person + efficient tool + reasonable process |
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First month free |
Free of charge for first month (annual payment settled) |
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Unconditional to terminate the contract at any time |
In the process of the customers in the use of the service can be unconditional to terminate the contract at any time. |
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Platform management |
Independent research and development management platform, traceable to monitor all the failure progress of submitted by the customer and solve, 100% visualization, quantifiable service management.Every failure event has all the professional service personnel tracking feedback, offer engineers second-line help will also focus on customer experience and satisfaction, customer confirm complete closed until the event |
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Professionals |
All employees for university college degree or above, more than 90% for undergraduate degree, and earning the corresponding professional certification.Bertrand regular assessment of staff skills and service consciousness, communication professional skills training, etc.Service management job personnel has more than ten years related industry working background, have the relevant professional certification, such as ITIL theory and practice combination provides the high-quality service for the customer to experience. |
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Personal customization service process |
Internal ITSM experts will according to your company's industry personnel distribution;Equipment important level and degree of dependence on the IT service plan for you. |
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Efficient tool free of charge |
Brotight homegrown CASE management platform, the remote intervention platform, safety monitoring software, asset management software platform opening free service for our customers.No longer any additional charge |
